Managed services clients enjoy a prioritized level of service (SLA), optional after-hours support and a consistent monthly expenditure for their IT services.
On this page you will find the details of our Managed IT services that we provide on an contractual or monthly basis. These services are typically billed on a monthly or quarterly basis and are generally not bound to hours worked.
Support Contract customers enjoy priority support with an SLA. With optional 24/7 coverage, you will always have access to a ConvexSERV technician.
In addition to the priority support and extended support hours, contract customers have a predictable monthly expenditure regardless of IT hours worked, or the number of tickets opened. The environment is monitored to ensure that small issues are detected and corrected before they grow into more significant issues.
Give us a call at 609-242-1540 or send an email to support convexserv.com today!
Managed Backup is our worry-free disaster recovery as a service solution.
With Managed Backup, all aspects of the backup solution are included in one low monthly payment. The solution includes an on-site backup storage target, off-site backup storage, image-based backup software, monitoring and remediation of any issues with the backup system. Off-site backup is air-gapped, providing excellent protection against current threats like ransomware, asd well as protection from other conventional disaster scenarios (fire, flood, etc.).
Give us a call at 609-242-1540 or send an email to support convexserv.com today!
Managed Infrastructure allows your organization to avoid up-front costs when acquiring on-premises IT equipment.
Using equipment that is right-sized for your needs, ConvexSERV Managed Infrastructure transfers CAPEX to OPEX, while providing the infrastucture your organization needs.
Upgrade intervals are built-in as well.
Give us a call at 609-242-1540 or send an email to support convexserv.com today!
Managed Security provides a suite of services, woven together to protect your network from the abundant threats of today.
From a managed firewall solution, VPN, Antivirus, Email Security, Content Filtering, to policies and compliance assurance, ConvexSERV will keep you protected.
Give us a call at 609-242-1540 or send an email to support convexserv.com today!
Email is the core of any organization's communication.
ConvexSERV has several options to accomodate your email and colaboration needs. From basic IMAP access, to a robust solution based on Microsoft Exchange, ConvexSERV has a solution that's right for you.
Give us a call at 609-242-1540 or send an email to support convexserv.com today!
Everyone is talking about the cloud these days. It seems to be everyone's favorite buzzword. But what does it actually mean? ConvexSERV can help clarify which of your IT workloads would be better suited to run on the cloud, and if some of your workloads or services are better-suited for an on-premises or hybrid model. We can assist with your transition to a public cloud service like AWS, Azure or Google. We can help too administer basic cloud applications like Drop Box, or OneDrive, or really anything in-between.
We also have a breadth of experience, working with vendors that run their line of business application stack in a private cloud environment. We can assist with wide deployments of Virtual Desktop based solutions, such as Citrix or Microsoft RDS.
Give us a call at 609-242-1540 or send an email to support convexserv.com today!
Why is it that so many IT issues occur when no one is watching? The truth is that many of these issues begin as a small problem, days or even weeks prior to a system failure. ConvexSERV offers monitoring services to catch small problems and address them before they become major issues.
Your critical infrastructure is monitored 24x7 and the monitoring system automatically alerts ConvexSERV techinicians if an issue is detected.
Give us a call at 609-242-1540 or send an email to support convexserv.com today!
Time Bank is a way for clients to pre-pay for services, without committing to a full contract.
By utilizing a Time Bank, organizations can keep their IT budget under control while also keeping control over hours worked on IT projects.
Give us a call at 609-242-1540 or send an email to support convexserv.com today!