Managed Services Offerings

Managed services clients enjoy a prioritized level of service (SLA), optional after-hours support and a consistent monthly expenditure for their IT services.

On this page you will find the details of our Managed IT services that we provide on an contractual or monthly basis. These services are typically billed on a monthly or quarterly basis and are generally not bound to hours worked.

Support Contract

Support Contract customers enjoy priority support with an SLA. With optional 24/7 coverage, you will always have access to a ConvexSERV technician.

In addition to the priority support and extended support hours, contract customers have a predictable monthly expenditure regardless of IT hours worked, or the number of tickets opened. The environment is monitored to ensure that small issues are detected and corrected before they grow into more significant issues.

Give us a call at 609-242-1540 or send an email to support convexserv.com today!


Managed Backup

Managed Backup is our worry-free disaster recovery as a service solution.

With Managed Backup, all aspects of the backup solution are included in one low monthly payment. The solution includes an on-site backup storage target, off-site backup storage, image-based backup software, monitoring and remediation of any issues with the backup system. Off-site backup is air-gapped, providing excellent protection against current threats like ransomware, asd well as protection from other conventional disaster scenarios (fire, flood, etc.).

Give us a call at 609-242-1540 or send an email to support convexserv.com today!


Managed Infrastructure

Managed Infrastructure allows your organization to avoid up-front costs when acquiring on-premises IT equipment.

Using equipment that is right-sized for your needs, ConvexSERV Managed Infrastructure transfers CAPEX to OPEX, while providing the infrastucture your organization needs.
Upgrade intervals are built-in as well.

Give us a call at 609-242-1540 or send an email to support convexserv.com today!


Managed Security

Managed Security provides a suite of services, woven together to protect your network from the abundant threats of today.

From a managed firewall solution, VPN, Antivirus, Email Security, Content Filtering, to policies and compliance assurance, ConvexSERV will keep you protected.

Give us a call at 609-242-1540 or send an email to support convexserv.com today!


Managed Mailbox

The security of your network is paramount when it comes to protecting the sensitive data that is stored within.

The reality of the hyper-connected world that we live in today means that threats are being launched at your network every second from malicious actors all over the world. The situation is further complicated if your organization is subject to regulations such as HIPAA, SOX, PCI-DSS, CJIS or vendor/partner imposed security policies. ConvexSERV engineers can help make sense of all of this, provide analysis of your current environment, and recommend (and implement) solutions to protect your network and help you meet compliance levels.

Give us a call at 609-242-1540 or send an email to support convexserv.com today!


Cloud Services

The survival of your business depends on the data that is stored within your infrastructure. Protection from the obvious threats of fire, flood or hardware failure are no longer sufficient. An organization must also contend with threats from malicious actors who seek to destroy or hold data for ransom.

At ConvexSERV, we can help you sleep better at night by providing multi-faceted solutions to protect and preserve your data. In most cases, we utilize image-basesd solutions that preserve the configuration of a protected server, along with the data. This allows of for a much more seamless recovery.

ConvexSERV can assist with preparing a complete disaster recovery plan, complete with documentation.

We also offer a completely Managed Backup solution that includes hardware, software licensing, monitoring, and both on-site and off-site storage.

Give us a call at 609-242-1540 or send an email to support convexserv.com today!


Monitoring

ConvexSERV can assist with the installation of Structured Cable. Whether you need new network drop for a new employee or you need a cable installed for brand new office, ConvexSERV can handle the job.

ConvexSERV holds a LV Exemption from the State of New Jersey, and can assist with alls aspects of structured cabling from inserting symbols on the architectural drawing to rough installation to final termination. ConvexSERV can install the cabling, racks, patch panels and networking equipment necessary to have your new office space ready to work in.

In addition to data cabling, we can also run structured cable to carry voice, audio and video for a number of different applications.

Give us a call at 609-242-1540 or send an email to support convexserv.com today!


Time Bank

Time Bank is a way for clients to pre-pay for services, without committing to a full contract.

By utilizing a Time Bank, organizations can keep their IT budget under control while also keeping control over hours worked on IT projects.

Give us a call at 609-242-1540 or send an email to support convexserv.com today!