IP Telephony

The rising popularity of VoIP (Voice over IP) services have disrupted the telephony market significantly. Open standards like SIP have largely put an end to expensive proprietary telephone hardware, and configuratons that are locked to a particular vendor.

In many cases, if standard SIP phones are used, a VoIP handset can be moved from one system to another. There is a great amount of flexibility with VoIP in terms of how servics are consumed, as well as how services are billed. There are plans that bundle everything (including hardware), plans that feature unlimied lines in, and plans that function just like a traditional phone line (1 channel per call).
VoIP also gives you the flexibility to have remote workers, who can have a physical office phone in another location, or even a soft phone on a laptop or smartphone.
Software enables VoIP systems to offer features that were often cost-prohibitive for smaller organizations at a fraction of the price. Finally, with all of the competition out there for VoIP services, significant cost savings over tradtional carriers can be realized.

On this page you will find the details of our VoIP Telephony services that we provide.

3CX Phone System

ConvexSERV has been working with 3CX since 2011. 3CX is a software based IP Phone System that runs on Windows, Linux, or in the Cloud. The system is versatile and works well for smaller installs, but scales up to thousands of extensions. It has all of the features you would expect to find in an enterprise phone system, without the enterprise pricetag. Features include:

  • Extensions with Voicemail
  • IVR Menus (Digital Receptionist)
  • Call Queues and Ring Groups
  • SoftPhone App for IOS, Android and Windows
  • Bridges (Connect multiple locations)
  • Compatibility with a wide variety of VoIP Hardware and Providers
  • Much, Much More!!!

ConvexSERV can design and implement a system thats tailored to your company's needs. Whether it's a replacement for a legacy phone system, basic phone service, or even another VoIP system, ConvexSERV can build the system that's right for you.

Give us a call at 609-242-1540 or send an email to support convexserv.com today!

SIP Trunking

SIP trunking is the way voice traffic is sent over the internet. VoIP (Voice over IP) is quickly replacing traditional landlines and expensive leased lines. Employing a SIP trunk is a way to connect your phone service directly to your phone system without the need for any additional carrier equipment, because your internet connection is used. On a small scale, it simplifies a small VoIP system by eliminating unnecessary equipment and points of failure, while providing flexibility with failover options. On a larger scale, significant savings can be realized as well.

ConvexSERV has working relationships with several SIP trunk providers, who offer different rates and services to best meet your needs.

Give us a call at 609-242-1540 or send an email to support convexserv.com today!

VoIP Hardware

ConvexSERV can source and install VoIP hardware from several different popular vendors.

Our suppliers stock Yealink, Polycom, Snom, and Patton VoIP equipment (to name a few). Do you need VoIP handsets, gateways or other equipment to go with your VoIP install?

Give us a call at 609-242-1540 or send an email to support convexserv.com today!

VoIP and Telephony Troubleshooting

VoIP technology is fantastic, when it works. Due to the nature of the protocols, it can be difficult to troublehoot issues like no audio, one way audio, or jitter in the audio stream. More often than not, this level of troublehooting involves a firewall, switching and analysis of caputured network traffic.

ConvexSERV has engineers with the training and experience needed to track down these kinds of issues.

Give us a call at 609-242-1540 or send an email to support convexserv.com today!